Budget Car Rental

Photos

Reviews

• Laurie whitehouse

  Feb, 16 2018
  ★ ☆ ☆ ☆ ☆
  Had a very negative experience with this rental. The woman who checked us out was great, friendly, helpful, etc. We told her that we would be returning the car before the counter was open and she instructed us to leave the keys in the drop box by the counter. My husband returned our car at 5:35 Am and left the keys in the drop box. At 8;15 I got a call saying they could not find the keys and I said I am sure my husband left them in the lock box, but he was in mid flight and I couldn't reach him until 9:00. I was told that they had to move the car and we would just have to pay for a new set of keys. The person who called gave me the number to the counter and told me to call when I talked to my husband. After talking to my husband I called the number I was given - no answer. I kept calling and each time no one answered the phone. I tried calling the main number and again could not reach a person. I missed having breakfast while I was frantically trying to reach someone at Budget. My husband spent at least 2 hours trying to reach the counter and talking to people in Budget customer service. They said they could not help us and we would just have to pay for the key. They were unable to reach anyone at the Albany counter and said they were busy there. I had several commitments so stopped calling. Finally, as I was leaving town, I decided to stop by the Budget counter to see if they had found the key - by now it was 2:30. The woman at the counter said she didn't know anything about a key. I asked her to find out. It took one phone call to her manager to find out that they found the key. What really infuriates us the most is that no one took the 1 minute it would take to call us and let us know they found the key. We wasted several hours trying to talk to someone and felt totally stressed out by the situation. This counter has some serious customer service problems. They had time to call and tell us they couldn't find the key, but couldn't take the time to call us back when they found it.

The nearest places

• McDonald's

  Establishment, Food, Cafe

  737 Albany Shaker Road, Albany, NY 12211

  +1 518-242-4310

  mcdonalds.com

  Closed now: Until 04:15am tomorrow
• McDonald's

  Establishment, Food, Cafe

  737 Albany Shaker Road, Albany, NY 12211

  +1 518-242-4310

  mcdonalds.com

  Closed now: Until 04:15am tomorrow
• Alamo Rent A Car

  Establishment, Car rental

  737 Albany Shaker Road, Albany, NY 12211

  +1 844-366-2649

  alamo.com

  Closed now:
• Avis Car Rental

  Establishment, Car rental

  737 Albany Shaker Road, Albany International Airport, Albany, Albany, NY 12211

  +1 518-242-4440

  avis.com

  Closed now:
• Hertz

  Establishment, Car rental

  737 Albany Shaker Road, Albany, NY 12211

  +1 518-456-1777

  hertz.com

  Closed now:
• Enterprise Rent-A-Car

  Establishment, Car rental

  737 Albany Shaker Road, Albany, NY 12211

  +1 518-785-7771

  enterprise.com

  Closed now: